Chris is Chair of TrustMark, the Fairer Finance Consumer Advisory Board, and Cape Claims Services. He is also an independent director of MOSL, a trustee of the Money and Mental Health Policy Institute, and Consumer Counsellor for the Equity Release Council. A former Work and Pensions Minister and MP for Gravesham, Chris has held senior roles in organisations such as the Financial Services Authority, Pay.UK, and HMRC. He has also led national charities including Gingerbread and the Low Pay Unit, and lectured in economics, with honorary professorships at Surrey and Middlesex Universities.

Larna is a seasoned business consultant with over 30 years of experience across sectors including banking, energy, and regulation. Specialising in economics, customer experience, and market research, she now runs a consultancy helping organisations optimise user-focused strategies. A dedicated community volunteer, Larna has supported causes ranging from education to homelessness, and mentors young entrepreneurs. She is also a member of the FCA Consumer Panel, advocating for fair and inclusive financial practices.

Forward-thinking entrepreneur and intrapreneur with experience that spans every aspect of marketing - from business strategy and innovation through to delivery, user experience, and commercialisation. Today, she employs her technical knowledge, business acumen, and proven leadership capability to drive change and get things done at Good With. Good With is a financial behaviour analytics company, helping lenders lend safely and borrowers borrow safely, through proprietary financial psychological and behavioural risk prediction methodologies - enabling more people to access fairer finance.

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Hazel Conley worked for 13 years in personal banking before leaving the financial services sector in 1990 to enter Higher Education. She worked at Cardiff University, Bristol Business School, UWE, and Queen Mary University of London before returning to Bristol Business School to take up a Professorship in HRM in 2015. Her research focuses on equality, diversity, and inclusion.

Jake works as a strategy lead for money and debt at Citizens Advice, where he has led a programme piloting the use of open banking and digital platforms in their debt advice journey. He has worked at Citizens Advice for nine years and has also contributed to policy campaigns such as the introduction of the energy price cap and the mobilisation of Help to Claim – their programme supporting people to make digital and phone claims for Universal Credit. Before that, Jake worked in Westminster as a political adviser and researcher.

With a passion for financial inclusion and specialist knowledge in low mental capacity, cognitive disabilities, and third-party access, she brings over 20 years of experience in customer-driven design to shape and lead strategic approaches and solutions to support vulnerable customers. Her role spans cross-functional collaboration, regulatory engagement, and industry leadership, influencing inclusive product and service development while balancing commercial goals with social responsibility.