This paper explores the intersection of regulation, innovation and technology in financial services, and looks to provide insights and practical support to help firms adapt and thrive in a rapidly changing environment. The insights of this publication have been developed in collaboration with leaders from a range of financial service providers in wealth management, financial advice, pensions, banks, building societies and other stakeholders

This report reveals the behaviours, challenges and sentiments of people using Buy Now Pay Later (BNPL) services, providing insights and recommendations to craft tailored products and services that meet their needs.

This series continues to explore the intersection of technology and financial services, offering insights and practical support to help firms, especially credit unions, adapt and thrive in a rapidly changing environment. Building on the foundation of our first report, the insights of this publication have been developed in collaboration with leaders from credit unions, FinTech specialists, and technology providers leading innovation in the sector. Our aim is to address the specific challenges and opportunities credit unions face, highlighting key tech advancements to drive growth and enhance service offerings.

We are delighted to present the first report in our Future Finance Technology Insights Series: “Financial Advice and Wealth Management”. This series is dedicated to exploring the intersection of technology and financial services, offering insights and practical guidance to help firms navigate the rapidly evolving landscape. This inaugural report is the result of extensive collaboration and engagement with industry leaders, small and medium-sized financial advisers, and fintech innovators. Our objective is to provide a comprehensive analysis of the current market dynamics, summarise key technological advancements, and offer actionable strategies for successful technology adoption.

Research objective to provide Future Finance a deep understanding of consumer behaviours, challenges and sentiments relating to financial inclusion, wellness and literacy in underserved communities.